CityStudio Vancouver Society is seeking a highly collaborative, service-oriented and adaptable relationship builder to join the team as our Membership and Engagement Coordinator, CityStudio Global.
CityStudio’s partnership model aims to facilitate collaboration between academic institutions and municipal governments to catalyze civic impact. Operating as a social franchise, CityStudio Global licenses municipalities across Canada and around the world to operate their own CityStudio program. New CityStudios join our Network to receive training, access to our brand, materials and other resources, and to learn from each other, sharing best practices.
The Membership and Engagement Coordinator is the face of the CityStudio Network, ensuring that the membership experience exceeds expectations.
The Coordinator is therefore responsible for:
● Onboarding and training of new local CityStudio Program Coordinators;
● Developing and implementing engagement opportunities for members;
● Communicating with and about members;
● Administering daily Network operations; and
● Evaluating and reporting on the Network.
Qualifications and Experience
You will bring to the team:
● Bachelor’s degree in Business, Communications, Arts, or other related discipline, plus at least 2 years experience as a membership and/or network engagement coordinator or similar role, ideally in higher education, social innovation, social enterprise, community-building, civic and/or non-profit sectors;
● Proven experience in onboarding and training peers to a new program and role, as well as improving training systems and processes;
● Proven experience in building and maintaining effective relationships, and communicating with a network of peers, preferably in academic and municipal sectors;
● Demonstrated knowledge of implementing engagement strategies for a network of members who are nationally and globally geographically dispersed;
● Strong and natural customer service orientation;
● Proven experience in internal and external communications using different types of channels;
● Demonstrated knowledge in evaluation;
● An authentic professional curiosity for city building, higher education, and team collaboration;
● Equal parts confidence, curiosity, and collaboration;
● Self-awareness and ability to stay calm and curious;
● An aptitude for asking, How can I help?
● Excellent written and verbal communication skills;
● A proven trustworthy and open relationship builder;
● Initiative and ability to work independently, but also comfortable working collaboratively in a virtual team;
● Excellence in time management and organization;
● The ability to speak French would be an asset;
● Knowledge areas:
JOB DESCRIPTION: Please check the full job description HERE
POSITION: 0.8 FTE permanent position, with standard three month probationary period
REPORTS TO: Director of CityStudio Global
LOCATION: At CityStudio Vancouver, 1800 Spyglass Place; Vancouver, BC CANADA, with some work-from-home flexibility
HOURS: 30 hours/week, Monday to Friday
COMPENSATION: $39,600 - $47,600 per annum based on experience (already prorated at 0.8 FTE), plus benefits after the probationary period
START DATE: Late November
Submit your CV and cover letter in PDF format with salary expectations to:
Include your full name along with the job title “Membership and Engagement Coordinator, CityStudio Global” in the subject heading of your email.
DEADLINE TO APPLY: Friday, November 12th, 2021
We thank all applicants. Selected candidates will be contacted for initial (remote) interviews. Only short-listed applicants will be invited for in-depth (in-person) interviews.
CityStudio Vancouver Society is a registered educational charity led by a board of directors. We are an innovation hub with the mission to bring together city staff with post-secondary students and faculty to co-create experimental projects that make cities more sustainable, liveable, inclusive and joyful. Locally, the Vancouver Program partners with the City of Vancouver and four post-secondary institutions. Globally, we license the CityStudio model to cities in Canada and around the world; since 2011, 586 city staff in 15 cities have worked on 1900 projects with over 11,000 students. These students have contributed more than 232,000 hours to their cities.
CityStudio Vancouver is committed to building a skilled, diverse workforce that strengthens our ability to achieve our mission through inclusion. We strongly encourage applicants of all genders, ethnic and cultural backgrounds, sexual orientations, abilities, and a range of life experiences to apply. Do not hesitate to let us know if you require accommodations.
To learn more about:
CityStudio Vancouver Society, please visit www.citystudiovancouver.com
CityStudioGlobal, please visit https://citystudioglobal.com/
At CityStudio Vancouver, we believe that good projects come from good relationships with our partners, students and community – whether in Vancouver or beyond. Even more, we understand the importance of building trust as part of this process.
Positive, open and respectful communication is a key part of how we build these trust-based relationships and we are committed to protecting the personal information you share with us.
CityStudio may need to collect your personal information, which means any information that can be used to identify you as an individual, including your name, date of birth and image, as well as your personal contact information, like your mailing address, personal email address and phone number. It also includes any personal finance information like bank account and credit card details.
We collect this information in a variety of ways, including website forms, surveys, over the phone and in person.
There are a number of reasons why we may ask for this information, including to fulfill newsletter subscriptions, to process a donation or rental agreement, or to invite you to relevant events. We will always let you know the purpose for collecting your information ahead of time, if it isn’t clear already.
We may also collect “anonymous” data using tools like Google Analytics that tells us how you use our website, including link clicks, page visits and time spent on a webpage. This is collected when you interact with our website, social media channels or emails and helps us ensure the content we’re providing is relevant.
CityStudio will always obtain your consent to collect, use or disclose your personal information. Sometimes consent is given in writing, like when you sign our studio consent form at the beginning of term. Other times consent is implied, like when we’ve posted a Notice of Photography and offered you an opportunity to opt-out of having your photo taken. Consent is also implied when you provide us with your personal information for a clear purpose – for example, subscribing to our email newsletter.
We will never collect, use or disclose your information without your knowledge or consent, except in special circumstances, like when it’s required by law or in the case of a life-threatening emergency. (Read more about that here.)
We will also never use your information for purposes other than those identified at the time of collection, unless you give us consent (written or implied) to do so.
We will never sell your personal information to other organizations.
We are committed to ensuring your personal information is secure and protecting it from unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks. We do this by ensuring all hard copies are kept locked and physically secured, employee access is restricted and granted only when appropriate and necessary, and all technology is secured with user IDs and passwords.
We will also use security measures when destroying your personal information such as shredding documents and deleting electronically stored information.
CityStudio doesn’t always collect and store personal information in our own systems. We sometimes use third parties like Mailchimp (for our email newsletters) and Eventbrite (for event registration) which store your information on their own servers, sometimes located in other countries like the United States. However, we only use third party services that are committed to the safety and security of your information.
Your information is yours. With limited exceptions, you are allowed to view the information we hold on you, learn how we may use it and request a correction. To request access or a correction, please submit your request in writing.
Yes. Please get in touch if you want us to stop using your information in a particular way and we will fulfill your request as soon as possible. We will be sure to let you know if this will restrict our ability to provide a particular service to you.
You can unsubscribe from our email newsletters by clicking the ‘unsubscribe’ link at the bottom of the email.
We may occasionally change this policy without notice. Changes will be reflected on this page as well as in our full policy.
If you have any questions or concerns, please contact our privacy officer at media[at]citystudiovancouver[dot]com.